Help Centre / FAQ

1. What are the shipping options available?
   We offer free shipping for orders over $100 CAD (availability depending on the destination country), which takes approximately 5 business days. 
2. How long does it take to process and ship orders?
   We aim to ship orders within 5 business days of placement. If certain products are out of
   stock, processing may take approximately 6-9 business days.
3. What should I do if my package encounters customs issues?
   If your package encounters customs issues, your local post office will handle customs clearance. They should be your first point of contact. You may need to pay customs fees or provide documentation to receive your package.
4. Can I cancel my order after it has been placed?
   If you need to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, cancellation is not possible. Orders processed but not shipped may incur a cancellation fee of 10%.
5. Am I responsible for import taxes and fees?
   Yes, as international purchases are considered personal imports, you will be responsible for any applicable import taxes and return shipping fees on prohibited items. Please make sure you comply with your country’s import laws.
6. What happens if I don’t retrieve my package on time?
   Your package will be held at your local post office for a specified period. If not retrieved within this timeframe, the package may be returned to us. Unfortunately, we cannot process refunds for orders not retrieved on time.

These FAQs are here to help you with common questions about our Privacy and Shipping policies. If you need further assistance, don’t hesitate to reach out to us through our website at wa-cosmetics.com.